Automations

Reduce repetitive work without disconnecting the process.

Automations can support follow-up, communications, and operational handoffs while keeping actions attached to the correct business records.

How it works

Automate repeatable handoffs while preserving the business record.

Automations can support follow-up, communications, and operational handoffs while keeping actions attached to the correct business records.

01

Choose the trigger

Start from a meaningful event such as a lead, status change, follow-up need, or business workflow milestone.

02

Run the permitted action

Send or schedule the appropriate follow-up, update, or internal handoff without detaching it from the customer or work.

03

Keep an audit trail

Make automated activity understandable so staff can see what happened and what still requires a person.

Connected records

The feature is stronger when the surrounding business context moves with it.

Trigger event

Preserves the operational state and next action so handoffs remain visible as work moves forward.

Customer

Brings identity, contact details, history, preferences, and related work into a single relationship view.

Workflow status

Preserves the operational state and next action so handoffs remain visible as work moves forward.

Communication

Keeps messages and follow-up history close to the customer and work instead of scattering context across inboxes.

Follow-up

Keeps the next action attached to the relationship or work item that caused it, reducing missed handoffs.

Activity history

Creates a traceable history of meaningful actions so managers can understand what changed and what still needs attention.

Operational questions

Questions this capability should help the business answer.

✓ What should happen automatically?

✓ What still requires approval?

✓ Did the automation run?

✓ Which customer or job caused it?

Plan context

Know what is included before you choose.

Advanced automation begins with Business in the current public plan catalog.

Compare current plans
See it in your workflow

Tell us how your business runs today.

✓ Review the workflow that matters to your team.

✓ See how FreedomOS connects the office, field, customer, and money.

✓ Start with the tools you need now and expand as you grow.

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